PRIVACY STATEMENT

PART ONE: HOW YOUR INFORMATION IS IMPORTANT FOR US?

During any purchase by your side from our store, we collect your personal information like your name, address, phone number, e-mail address etc. This information is automatically stored in our computer as a database and along with that our server can automatically identify your IP address. Your IP address provides us information which helps us to learn about your operating system and browser.  With your due permission, e-mail regarding marketing and advertising of any new scheme or product can be sent to you.

PART TWO: AUTHORIZATION

1. HOW DO I AUTHORIZE YOU TO USE MY INFORMATION?

Well this procedure is very simple. After you have placed an order where we have collected your personal information like your name, residential address, phone number, email address, your credit or debit card details for the completion of order; you allow us to utilize this information simply for that particular transaction to get completed.

If under any circumstances we require your information for secondary uses, we will ask for your authorization. You can deny the usage of your information under any such secondary causes like marketing or advertising. We will not use your information without your authorization under any other secondary circumstances.

• WHAT IF I WANT TO DENY AUTHORIZATION?

At any given point of time if you change your mind and want to discontinue with us, simply contact us at support@homeappliancesau.com.au. We will consider it as a withdrawal of authorization. Such is the case; your personal information will not be used and disclosed for any further process or to any individual.

PART THREE: DISCLOSURE

We adhere to law requirements and hence if asked under any legal circumstances we may disclose your personal information. We are bound to answer all related parties in every such case by law.

PART FOUR: SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES

We use third parties for smooth running of our business. Generally third parties used by us will use your information to an extent to fulfill their services needs for us. Other third parties like Payment gateways and other gateways might have their own privacy policies in respect of the information we have to provide them for the completion of transaction.

You are advised to visit their privacy policy statements to understand the extent of your personal information’s usage. During any purchase transaction, when you opt for a third party, it may happen that their jurisdiction may differ from yours and ours as well. In such cases your information will be subject to the Jurisdiction in which the service provider is located.

Links

We have a protected website it may happen while clicking on categories of our website you may het redirected. In such cases we do not adhere to the privacy statement of any other website. So you are advised to read theirs policy statements as well.

PART FIVE: PROTECTION

Sound actions are taken to protect your personal information. We believe in tackling all security related concerns with great care and follow best industry practices to safeguard your information. Further your personal information like your name, phone number, address, mail id, your credit or debit card details are encrypted using secure socket layer (SSL) technology and sorted with an AES-256 encryption. Security in today’s digital transmission is fragile still we follow all PCI-DSS requirements and we are always open to any amendment for industry related update.

PART SIX: AGE OF AUTHORIZATION

By using this website you represent that you are at the age of majority in your state or province of residence, and you have given us the authorization to use your information. Also you are at the age of majority in your state or province to authorize your minor dependents to use our website.

PART SEVEN: AMENDMENTS OR CHANGES IN PRIVICY POLICY

We here by reserve all the rights of amending or changing our privacy policy based on our requirements. Hence you are requested to read our privacy policy statement frequently. Any change will be in action after posting the same on website. You will be notified periodically for the changes in privacy policy statements to keep you aware about the usage of your personal information. In case of merger or acquisition, your information will be transferred to another company to have continuous relation with you.

Queries? Feel free to contact!

In case of any query or if you would like to access, correct, amend or delete any of your personal information you can write to us on support@homeappliancesau.com.au. You can also write to us for any information needed to our Privacy compliance officer at support@homeappliancesau.com.au

Pricing Policy 

Our website Prices and offers are subject to change without notice. Prices displayed on this website are in Australian Dollars ($AUD)and are inclusive of GST.

Placing An Order For Products

You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable Us to process any orders placed through the Site.

You agree to provide Us with current, complete and accurate details when asked to do so by the Site.

Paying For Your Order

You may pay for your order using the following payment methods: Visa; MasterCard, PayPal, Bank Deposit.

Payment processing services offered via the Site are outsourced to third party providers. If We do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.

If you choose to pay by  Visa or MasterCard credit card or debit card, you authorise Us to debit the amount that is payable for an accepted order from your nominated card.

You will be required to provide Us with the following details on your American Express, Visa or MasterCard; card type, name on card, card number, 3-digitor or 4-digit card verification value (CVV2) and the card expiry date.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

Order Acceptance/Confirmation

After you place an order using Our shopping cart, We will check the information you give Us for validity, by verifying your method of payment or shipping address.

We reserve the right to reject any order you place with Us for any reason whatsoever. If We reject your order, We will notify you using the e-mail address you have given Us with the order.

Your credit or debit card will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card.

Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory at the Store in the time between you view a product, add an item to your Shopping Cart and commit to a purchase, and We are unable to fulfil your order, We will notify you as soon as possible.

Cancelling an order

You may cancel an order by contacting the store via email, phone or order messaging, however if it’s already been dispatched or we cannot stop the shipment from leaving, then you will need to wait to receive the goods and then arrange a store return according to our return policy. Please note that in some cases, such as large wooden toys, such as dollhouses, kitchens, playsets and furniture, as per our returns policy, we do not accept change of mind returns.

Please Note that cancellations that were paid for via credit card or PayPal, will incur a 2% – 3% refund processing fee. Cancellations for Afterpay orders will incur a 7% cancellation fee, which will be removed from the total refunded.

If you’ve notified us of the cancellation request after a shipment for the order has already been booked and we are still able to stop the shipment from leaving, then we can refund you the cost of the goods, but not the shipping cost, since we are not able to retrieve the shipping fees from our carrier once a consignment has been released for pickup. This accords with our returns policy for returning goods due to change of mind.

Dispatch & Delivery

Dispatch times displayed on individual product pages are the usual dispatch times (in business days). These times are subject to an increase during the months leading up holidays seasons, such as October – December or if there is a stocktake or warehouse transition which may cause delays in dispatch.

Orders containing multiple items from different brands may be dispatched from different warehouses and may arrive in separate packaging and on different days.

You will be notified by email within 24 hours once your order has been dispatched. Once it’s been dispatched we are unable to cancel your order. You will need to wait to receive the goods and then arrange a return according to our returns policy.

We deliver door to door using Couriers Please, Fastaways, Toll Ipec and TNT and occasionally Australia Post. Door to Door delivery is available to all mainland Australia and Tasmania and there is no exclusion based on delivery location, however certain rural and remote areas may incur an extra surcharge on top of the website calculated shipping fee. If this is the case, we will contact you after your order has been placed with the surcharge cost and you may choose to go ahead with the order which is conditional upon paying the shipping surcharge or cancel the order.

Order instructions you have specified at checkout (i.e. Authority To Leave, Signature on Delivery, etc), will be used when booking your goods, however for certain regional, remote and rural deliveries where we use TNT to deliver your goods, we reserve the right to elect Authority To Leave the goods at your front door if you are not home, otherwise there are hefty re-delivery fees we will need to on-charge.

When you place an order from our store we trust the delivery address you have provided is correct. If there are any issues with delivery to your destination due to a mistake with the address you have entered and the courier delays the delivery of the item or returns the item to the sender, we cannot take responsibility for this and we will have to charge you the shipping cost again to have your parcel re-delivered or redirected. If you want to change your delivery address after a booking has already been made you will have to pay a redirection fee which is usually the same cost as the original shipping fee.

We are closed on Friday afternoon’s, weekends and public holidays. All orders received during these times will be processed on the next business day.

Please note: Although we use highly reputable carriers for deliveries there may be occasional unforeseen delays due to issues beyond our control such as; airport air-freight delays, poor weather or spot security checks. However, these are rare. We cannot accept responsibility for these circumstances beyond our control and delivery charges are therefore non-refundable.

Should there be any issues with stock availability, the store fulfilling your order will contact you and advise of any delays. Delivery delays may also occur around Christmas, Easter and public holidays.

Warehouse Collections/Pickup’s

Each brand of goods has a different pickup address and will be located in one of our partner warehouses across Melbourne or Sydney. Due to the privacy requirements of our warehouse partners we are not able to publish pickup addresses online (only the pickup suburbs and states which are listed with each product), however, if you elect pickup at checkout we will notify you via email within 24 hours of the pickup location and available pickup times. We will also request a pickup day from you and you will need to collect your items within 48 hours of your elected pickup day, otherwise we reserve the right to charge you a holding fee.

To protect both you and us from fraud, may need to prove your identity as the customer at the time of pick-up by presenting:

• The order confirmation emailed to you at the time of purchase; and
• A current Australian Driver’s License, Australian Passport or International Passport are the ONLY forms of valid ID accepted for pick-up, and
• Any acceptable tender types used in the transaction (e.g. the Credit Card or PayPal Transaction ID) used to Order